Internet Pay

How am I saving money with MyPrepaidInternet.com?
Most if not all ISPs charge you a monthly fee based on the "average" Internet user's usage, plus they add in a significant factor in for heavy users. What all this boils down to is that if you're not using 100 or more hours a month you're probably paying for someone else's usage! The average Internet user only spends 20 to 30 hours a month on the Web. With MyPrepaidInternet.com you only pay for the hours you use and we let you use all the hours you pay for. AOL and other prepaid providers set a limit on the number of days you have to use your hours.

Are there any limitations to your service compared to other ISPs?
Definitely not! In fact, if you are now using a local ISP, you might notice a significant increase in the speed of your connection when you switch to MyPrepaidInternet.com, since our national backbone eliminates two of the hops required by local providers. Plus, we support Windows 98/ME/NT/2000/XP, Windows 95, & Macintosh, and Other Systems.

How difficult is it to get set up with MyPrepaidInternet.com?
Nothing could be simpler. After you purchase your time just download the setup wizard and follow the instructions.

Will your software "take over" my computer like some other big ISPs?
No. The only thing you will need to download is our automated dialer setup and access number information. We offer free MSN Explorer and Outlook, but you don't need to load it if you already have them or other browser and e-mail programs. We also have an option that allows you to automatically remove some of this invasive ISP software.

Can I use your service if I travel?
One of the big advantages of using MyPrepaidInternet.com is that you can use it anywhere we have a local access number (65,000+ cities). This is especially handy for travelers with laptops. You can access the Internet from your hotel or motel room without having to pay extra. Most payphones, especially at airports, now have modem connection jacks.

Can I get a refund if I don't use all my time?
We do not give refunds fore unused time. However, we allow an almost unlimited amount of time for you to use your hours. We will only terminate an account if there has been 12 consecutive months of total inactivity.

How do I know how much time I have left on my account?
Simply log into PWIs Prepaid Internet site and go to Member Login enter your username and password and click on the Time Remaining button.

Can I use MyPrepaidInternet.com on more than one computer?
Yes, you can use it on as many computers as you wish. However, only one computer can be online at any given time. To transfer to another computer go to the Get Started Page, click "Save to Disk." Save the installer file to a disk or CD and transfer it to the next computer. When you're ready, simply double-click the installer icon.

Does MyPrepaidInternet.com limit the sites I can visit?
MyPrepaidInternet.com offers access to any Web page. To restrict access to adult content, we recommend NetNanny. NetNanny guarantees their software will block 97% of content deemed unsuitable for children.

Can I use MyPrepaidInternet.com internationally?
International access numbers are available. Goto our POP location finder here.

Does MyPrepaidInternet.com share my personal information?
No. We collect your personal information, including name and address, so that we can correctly bill you for service. PWI.net respects your privacy and will not sell or otherwise distribute your information. Review our privacy policy.

Do I get an email account with MyPrepaidInternet.com?
Yes. All MyPrepaidInternet.com users get 5 (five) free POP3/SMTP email account that can be used to download mail to a desktop email application such as Outlook Express. MyPrepaidInternet.com also provides spam and virus protection for e-mail.

Can I put up a Web site with MyPrepaidInternet.com?
Yes, Please contact our This e-mail address is being protected from spambots. You need JavaScript enabled to view it staff to determine what plan you need, our web hosting plans start at $7.99 per month.

Can I use MyPrepaidInternet.com with my MacIntosh?
MyPrepaidInternet.com can be used on most computer systems. Windows users can install our automated Dialer setup. Macintosh and other system users can manually configure their dialer to use the MyPrepaidInternet.com service.

How do I set up my computer's dialer?
Dialup Networking (DUN) setup instructions come with the purchase of each plan (they are presented on the confirmation page, along with your plan purchase information). Instructions are also available for current customers in the Member Page And if you're using the Dialer Software, you don't need instructions! Just double-click the icon, and it will walk you through the process.

What are the IP addresses of your DNS?
The IP addresses for PWI's MyPrepaidInternet.com DNS are 199.3.239.5 and 199.3.239.6

Does MyPrepaidInternet.com provide free technical support?
Yes, we are committed to providing excellent customer service. Customers can call our technical support line (509) 368-7669 during the hours of 9:00am to 5:00pm PST. In addition, customers can This e-mail address is being protected from spambots. You need JavaScript enabled to view it our customer support department at any time.

Will I have to sign a contract to use MyPrepaidInternet.com?
No contract is required to use the MyPrepaidInternet.com service. Simply buy a plan and when you've used up the time in your account, just refill your account with more time.

Will I have to upgrade my software periodically?
Your Dialer Software will be automatically upgraded on occasion, as we add new features and new local access numbers. You will not have to download and install software upgrades yourself. MyPrepaidInternet.com is constantly trying to expand its dial-up coverage. When you receive an updated set of local access numbers, you may be prompted during log in to re-select phone numbers for the software to dial.

How do I get more information about MyPrepaidInternet.com?
If you are considering MyPrepaidInternet.com service and would like additional information, please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

How do I purchase a MyPrepaidInternet.com plan?
Plans can be purchased three ways: through our Authorized Vendors, Online, and via Telephone. To see which option is best for you, click here.